Here are some frequently asked questions that our new Members ask:
Should I be expecting a confirmation email?
If you have not received your membership confirmation, please email membership@cornwallheritagetrust.org or call 01209 707008.
Can I use my Membership straightaway?
Yes, you can!
Can I pre-book online to visit English Heritage sites in Cornwall?
Unfortunately, Cornwall Heritage Trust members cannot pre-book online for visits to English Heritage sites. Just show up on the day with your membership card!
What if my card doesn’t arrive before my visit?
At busy times, it can take up to two weeks for us to process your membership. If your membership card does not arrive in time for your visit to a partner site, you can show your confirmation email at the entrance as proof of membership except at Geevor Tin Mine.
A physical Cornwall Heritage Trust membership card is required for 50% off admission to Geevor Tin Mine.
If I have signed up as a Family member, can I visit without children?
Of course, relax and enjoy yourselves!
If I have signed up as a Concession / Joint Concession / Adult can I visit partner sites with children?
No. Only Family Memberships and Life Memberships include children.
What age is Concession Membership?
Either 18-21, or over 65.
How many people can be on a Family Membership?
Two adults and up to 12 children for a 2 Adult Family, or one adult and 6 children for a 1 Adult Family. The only exception is Geevor Tin Mine where free Family entry is limited to two adults and six children (or one adult and three children).
What age is a child?
Anyone under 18.
I’ve joined Cornwall Heritage Trust but I don’t need the membership anymore, can I have a refund?
Cornwall Heritage Trust is a registered charity, and membership subscriptions help the Trust carry out their work to preserve and strengthen Cornwall’s heritage. We only offer refunds in exceptional circumstances.
I want to buy a membership as a gift.
Please visit our online shop to purchase a Gift Membership Pack or call the office on 01209 707 008.
Does Membership include free car parking?
All Cornwall Heritage Trust car parks are free. The majority of our partner sites have free parking, or nearby council or private car parks. A handful of these venues do have their own car parks (e.g. St Mawes Castle) and Cornwall Heritage Trust members are advised that they may have to pay for parking at these venues.
I have a question that’s not listed here.
Please contact the Membership Department by e-mailing your enquiry to membership@cornwallheritagetrust.org or by calling the office on 01209 707 008.